Chai - Terms of Service
Effective date: August 21, 2026 Last updated: September 14, 2026
These Terms of Service ("Terms") are a binding agreement between Chai Management LLC, a North Carolina limited liability company ("Chai," "we," "us," "our"), and the individual or entity that accesses or uses the Services ("Customer," "you," "your").
By creating an account, clicking "I agree," or accessing or using the Services, you agree to these Terms. If you are agreeing on behalf of a company or other organization, you represent that you have authority to bind it, and "you" means that organization. If you do not agree, do not access or use the Services.
These Terms also govern your use of our websites, including chai-management.com, whether or not you create an account. By accessing them you agree to Sections 4 (Acceptable Use), 13 (Intellectual Property), and 14 through 16 as they apply to that use.
1. The Services
1.1 What the Services are. "Services" means the Chai software offerings - including Chai-CRM, Chai-HR, the chai-management.com website, and any related applications, features, APIs, and support we make available - provided on a subscription basis.
1.2 No professional advice. The Services are software tools only. They do not provide, and are not a substitute for, insurance, legal, regulatory, compliance, tax, accounting, financial, or human-resources advice. Any templates, calculations, reports, reminders, or outputs are provided for convenience and may contain errors. You are solely responsible for your own business, employment, and regulatory decisions and for verifying any output before relying on it.
1.3 Changes to the Services. We may add, change, suspend, or remove features at any time. We may also impose or change usage limits.
1.4 Where the Services are offered from; your local law. The Services are operated from the United States and are hosted on infrastructure located in the United States. We make no representation that the Services are appropriate, lawful, or available for use in any particular state, territory, or country. If you access or use the Services from outside North Carolina - including from another US state or from outside the United States - you do so on your own initiative and are solely responsible for compliance with the laws of your own jurisdiction, including any state or national privacy, insurance, employment, recordkeeping, data-residency, or data-transfer requirements that apply to you or to the information you enter. If your jurisdiction requires that data be stored locally or outside the United States, the Services are not suitable for you.
2. Accounts & Eligibility
2.1 You must be at least 18 years old and capable of forming a binding contract.
2.2 You must provide accurate, current account information and keep it updated.
2.3 You are responsible for your account and all activity under it, including the acts and omissions of your users, administrators, and anyone you grant access. Keep credentials confidential; notify us promptly at hello@chai-management.com of any suspected unauthorized access. We are not liable for losses arising from compromised, shared, or misused credentials.
3. Customer Data & Your Responsibilities
3.1 Your data is yours. As between you and Chai, you retain all rights to the data, records, and content you or your users submit to the Services ("Customer Data"). You grant Chai a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data solely to provide, maintain, secure, and improve the Services and as otherwise permitted by these Terms.
3.2 You are solely responsible for Customer Data, including its accuracy, quality, legality, and reliability, and for having all rights, consents, and notices required to collect it and put it into the Services. This expressly includes personal information about your employees, clients, prospects, and other third parties (for example, records entered into Chai-HR or Chai-CRM).
3.3 Compliance is your responsibility. You are responsible for using the Services in compliance with all laws and regulations that apply to you, including without limitation insurance laws and licensing rules, employment and labor laws, wage-and-hour and payroll rules, anti-spam and telemarketing laws (e.g., CAN-SPAM, TCPA), and data-protection and privacy laws. This includes the laws of every state in which you operate or hold a license, which may differ from North Carolina's. If you are subject to a state insurance data-security law (for example, a state's adoption of the NAIC Insurance Data Security Model Law, or the New York Department of Financial Services cybersecurity regulation), to a state consumer-privacy law, or to any similar regime, you are responsible for your own compliance and for any vendor due-diligence, contractual, notification, or recordkeeping obligations those laws place on you in connection with your use of the Services. You will not use the Services in any way that would cause Chai to violate any such law.
3.4 Your own policies and obligations. Separately from the law, you are solely responsible for complying with your own organization's policies and with every commitment you have made to the people whose information you enter. This includes without limitation your employer's or agency's internal policies and data-handling rules; your carrier, franchisor, broker, or vendor agreements; any confidentiality, non-disclosure, or licensing obligations you are under; your own published privacy policy and the privacy notices and consents you have given your customers, clients, prospects, and employees; and any restrictions on where such information may be stored or transmitted. Determining whether you are permitted to put a given record into the Services is your decision and your responsibility, not ours. We do not review, approve, or monitor Customer Data for compliance with your policies or obligations, and we have no duty to do so.
3.5 Appropriate data; you control what you upload. You decide what goes into the Services. You will upload only data you are authorized to upload, and only what is reasonably necessary for the tracking and reporting purposes the Services are built for. You will not upload data that you are not permitted to disclose to a third-party service provider. Unless we have agreed otherwise in writing, you will not use the Services to store payment-card numbers, government identification numbers, financial account credentials, protected health information, or other special or sensitive categories of information. Chai is not liable for any loss, claim, penalty, or damage arising from Customer Data you were not permitted to upload, from your misuse of the Services, or from your use of the Services with company, carrier, employee, or customer information in a way that breaches your own obligations.
3.6 Export, backups, and deletion are your responsibility. Where the Services provide an export or download feature, it is available while your account is active, and you are responsible for using it and for maintaining your own copies. Export features vary by product and by role, and we do not commit to any particular export format, scope, or availability. If you need a copy of Customer Data that the Services do not let you export yourself, ask us at hello@chai-management.com while your account is active. While we take reasonable measures to protect data, we do not guarantee against loss.
Deletions you make are permanent and are your responsibility. If you or your users delete, overwrite, or otherwise change Customer Data, that action may not be recoverable, and we are under no obligation to restore it - including where the deletion was accidental, unauthorized, or made by someone you gave access to. Export a copy before you delete anything you may want again.
3.7 Access controls. You are responsible for configuring roles, permissions, and sharing correctly, and for the actions of the users you authorize.
4. Acceptable Use
You will not, and will not permit anyone to: (a) use the Services unlawfully or to store or transmit unlawful, infringing, defamatory, or harmful material; (b) upload malware or interfere with or disrupt the Services or their security; (c) attempt to gain unauthorized access to any system, data, or account; (d) reverse engineer, decompile, or attempt to derive source code, except as permitted by law; (e) resell, sublicense, or provide the Services to third parties except as expressly authorized; (f) use the Services, our websites, or anything learned from them to design, build, train, market, or improve a product or service that competes with or imitates the Services; (g) copy, scrape, crawl, record, or extract content, data, designs, layouts, screens, workflows, templates, or other material from the Services or our websites, whether by hand or by automated means, except for exporting your own Customer Data; or (h) exceed usage limits or use the Services in a way that overburdens our infrastructure. We may investigate and suspend or terminate access for suspected violations, with or without notice.
5. Fees & Payment
5.1 Subscription fees, billing frequency, and plan details are as presented at purchase or in an order. You authorize us and our payment processor to charge your payment method for all applicable fees.
5.2 Payment processing is handled by Stripe and is subject to Stripe's terms. We do not store full payment-card numbers.
5.3 Fees are non-refundable except where required by law or expressly stated in writing. Unless stated otherwise, fees are exclusive of taxes, and you are responsible for all applicable taxes (other than taxes on our net income).
5.4 If a charge fails or an invoice is overdue, we may suspend the Services after reasonable notice. We may change pricing on a going-forward basis with prior notice (e.g., before your next renewal).
6. Third-Party Services
The Services rely on third parties (for example, Stripe for payments, Cloudflare for hosting and delivery, and email providers). We are not responsible or liable for third-party services, their availability, or their acts or omissions, and your use of them may be subject to their separate terms.
7. Disclaimer of Warranties
THE SERVICES AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHAI DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. CHAI DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DATA WILL BE ACCURATE, PRESERVED, OR FREE FROM LOSS; OR THAT DEFECTS WILL BE CORRECTED. YOU USE THE SERVICES AT YOUR OWN RISK.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
8. Limitation of Liability
8.1 No indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHAI AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
8.2 Liability cap. CHAI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE TOTAL FEES YOU ACTUALLY PAID TO CHAI FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) US$100.
8.3 Basis of the bargain. The limitations in this Section 8 apply regardless of the form of action and are a fundamental basis of the agreement between us; the Services would not be provided without them.
8.4 Exceptions. Some jurisdictions do not allow certain limitations, so parts of this section may not apply. Nothing in these Terms limits liability that cannot be limited by law (such as, in some jurisdictions, liability for gross negligence, willful misconduct, fraud, or personal injury).
9. Indemnification
You will defend, indemnify, and hold harmless Chai and its members, managers, officers, employees, and contractors from and against any third-party claims, demands, actions, damages, losses, liabilities, penalties, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Data; (b) your use of the Services; (c) your violation of these Terms or of any law; or (d) your violation or infringement of any third party's rights, including privacy, publicity, or intellectual-property rights. We will notify you of the claim, allow you to control the defense (with counsel reasonably acceptable to us), and reasonably cooperate; you will not settle any claim in a way that imposes obligations on Chai without our consent.
10. Data Security & Privacy
10.1 We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data. However, no method of transmission or storage is completely secure, and we do not and cannot guarantee absolute security.
10.2 You are responsible for your own security practices, including safeguarding credentials, managing user access, and using strong authentication.
10.3 Our collection and use of personal information is described in our Privacy Policy at chai-management.com/privacy, which is incorporated by reference. If you process personal data of third parties (e.g., employees in Chai-HR), a Data Processing Addendum ("DPA") at chai-management.com/dpa applies and governs that processing.
10.4 You are responsible for determining whether the Services are appropriate for any sensitive categories of data you choose to store and for any legal obligations that attach to that data.
11. Availability, Suspension & Changes
We may modify, suspend, or discontinue the Services (in whole or in part) at any time, and may perform scheduled or emergency maintenance. To the extent permitted by law, we are not liable for any modification, suspension, discontinuation, or downtime. We do not commit to any specific uptime unless stated in a separate written service-level agreement.
12. Term & Termination
12.1 These Terms apply while you use the Services or maintain an account.
12.2 You may stop using the Services and cancel per your plan's terms.
12.3 We may suspend or terminate your access at any time, for any reason or for no reason, with or without notice, in our sole discretion - including without limitation for (a) breach of these Terms, (b) non-payment, (c) legal, security, or reputational risk, or (d) discontinuation of the Services. Where we terminate without cause and you have prepaid for a period you can no longer use, our sole obligation, and your sole remedy, is a pro-rata refund of that unused prepaid amount. We are not liable to you or to anyone else for any suspension or termination of your access.
12.4 Effect of termination. On termination, your right to use the Services ends. Export or request a copy of your Customer Data before you cancel or lose access - export features are available while your account is active, and we are not obligated to retrieve, restore, or produce data for you afterward. We may delete Customer Data after 30 days following termination. Any sections that by their nature should survive (including Sections 3, 5, 7, 8, 9, 10, 13, 14, and 16) survive termination.
13. Intellectual Property
The Services, and all software, content, and intellectual property in them (excluding Customer Data), are owned by Chai or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription, solely for your internal business purposes and subject to these Terms. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.
No copying. Our websites and marketing materials, including chai-management.com, and everything on them - text, screenshots, designs, layouts, feature descriptions, workflows, and product concepts - are owned by Chai or its licensors. You may view them to evaluate and use the Services. You may not copy, reproduce, republish, distribute, or create derivative works from them, or use them to build, train, or promote a competing or imitating product, without our prior written permission. Chai, Chai-CRM, Chai-HR, and the Chai mark are trademarks of Chai Management LLC and may not be used without our written permission.
Confidential information. Non-public information about the Services that you learn as a customer, evaluator, or demo attendee - including roadmaps, unreleased features, pricing not published on our websites, and demo material - is Chai's confidential information. You will keep it confidential and use it only for your own use or evaluation of the Services. This obligation survives termination.
14. Governing Law & Dispute Resolution
14.1 Governing law. These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules, regardless of where you are located or from where you access the Services. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
14.2 Venue. The state and federal courts located in North Carolina have exclusive jurisdiction, and the parties consent to personal jurisdiction and venue there and waive any objection based on inconvenient forum. If you are located outside North Carolina, you agree that any dispute will be resolved there rather than in the courts of your own state or country.
14.3 Limitation period. To the extent permitted by law, any claim relating to the Services must be brought within one (1) year after it arises.
14.4 Waiver of jury trial. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY in any action or proceeding arising out of or relating to the Services or these Terms. Any such dispute will be tried before a judge.
14.5 Prevailing party costs. In any action or proceeding arising out of or relating to the Services or these Terms, the prevailing party is entitled to recover its reasonable attorneys' fees, expert fees, and costs from the other party, to the maximum extent permitted by law. This applies to appeals and to proceedings to enforce a judgment.
14.6 Claims arising from your own conduct. To the maximum extent permitted by law, you may not bring, and expressly release Chai from, any claim arising out of or relating to your own misuse of the Services, your violation of these Terms (including Section 4, Acceptable Use), or your violation of any law, including any claim based on suspension or termination of your account, or on loss of access or data, resulting from that conduct. This does not limit any right you have that cannot be waived by law, and does not affect Section 8.4.
15. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or an in-product notice). Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms. The "Last updated" date reflects the current version.
16. General
16.1 Entire agreement. These Terms (with any order and any documents incorporated by reference) are the entire agreement between the parties regarding the Services and supersede prior agreements on the subject.
16.2 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in effect.
16.3 No waiver. Failure to enforce a provision is not a waiver.
16.4 Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms bind permitted successors and assigns.
16.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g., outages, natural disasters, war, labor disputes, or third-party failures).
16.6 Independent contractors. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.
16.7 Notices. Notices to Chai should be sent to hello@chai-management.com; notices to you may be sent to the email associated with your account.
17. Contact
Chai Management LLC (a North Carolina limited liability company) hello@chai-management.com